|
At J Bishop and Company we strive to ensure that our after sales service is the very best.
You can best contact us by e-mail at: Julie@jbishop.co.uk
Alternatively, you can call us on: 01902 405572
Or fax us on: 01902 354139
You may find the quickest solution to your query or problem can be found by checking our list of
frequently asked questions: |
|
| How do I open a credit Account Facility? |
|
| What are your Carriage Terms? |
|
| What day is delivery due? |
|
| Can I see a Representative? |
|
| If I order more cases, do I get a better price? |
|
| Can I get delivery tomorrow? |
|
| Is it in stock? |
|
| Can I have the MSDS Sheets to assist with my
COSSH Assessments? |
|
| Can I have a sample? |
|
| What times are you open for business? |
|
| Are dispensers free? |
|
| What are your Bank Account Details? |
|
| I've had the wrong goods delivered, what should I do? |
|
| I am unhappy with the goods you have sent me |
|
| The goods you have sent me are damaged |
|
| The goods do not seem to be the same as the last time I ordered them |
|
| I may not be available when you try to deliver |
|
| Do you demonstrate Application Equipment? |
|
| What is your returns policy? |
|
| The goods are faulty, what should I do? |
|
|
How do I open a credit Account Facility? |
| Please complete the form on our Website.
Your account will normally be opened in 4-5 working days. Should you require goods urgently please contact our Sales Office. Please note that for sole traders and Limited Companies which have traded for less than six months we will not be able to offer a Credit Account Facility, we shall,
however, be pleased to trade initially on a payment with order or credit/debit card basis. |
|
|
What are your Carriage Terms? |
| For goods delivered by our own vehicle there is no carriage charge for orders of a value of £20 or more excluding VAT. Orders despatched by carrier with a value
under £250 excluding VAT are charged at £8. Next day delivery is charged extra at cost. These prices apply to Mainland UK only. For other areas please speak to our Sales Office. |
|
|
What day is delivery due? |
| If your goods are despatched by carrier they will normally be delivered within 3 days of placing your order.
Orders placed by 2pm will be despatched that day. |
|
|
Can I see a Representative? |
| Please contact our Sales Office who will be pleased to make arrangements. |
|
|
If I order more cases, do I get a better price? |
| Please contact our Sales Office who will be pleased to discuss your requirements. |
|
|
Can I get delivery tomorrow? |
| Orders placed before 2pm can be despatched for either next
day, am, before 10am, before 9am or Saturday am. These services all incur
extra charge. |
|
|
Is it in stock? |
| We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated as "to order only" please contact our Sales Office to confirm availability. |
|
|
Can I have the MSDS Sheets to assist with
my COSSH Assessments? |
| Some products have the MSDS sheets on line, for others there are links to the
relevant Manufacturers site where these are available. If you cannot find the one you require, please contact our Sales Office who will be able to
fax, post or e-mail it to you by return. |
|
|
Can I have a sample? |
| Please contact our Sales Office who will provide assistance. |
|
|
What times are you open for business? |
| Our Website is open 24 hours a day, 7 days a week! Office hours are 8.30am to 5pm Monday to Friday. |
|
|
Are dispensers free? |
| There are no free dispensers for our products. |
|
|
What are your Bank Account Details? |
Our Bank details are:
Barclays; Our Account Name is: J Bishop & Company; Sort Code is: 20-97-78;
Account Number: 50182168 |
|
|
I've had the wrong goods delivered, what should I do? |
| We are sorry that this has happened. Please contact our
Sales Office who will be pleased to make arrangements to exchange them as
quickly as possible. |
|
|
I am unhappy with the goods you have sent me |
| Please contact our Sales Office who will make arrangements
to exchange them or make a refund. |
|
|
The goods you have sent me are damaged |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
|
|
The goods do not seem to be the same as the last time I ordered them |
| Please contact our Sales Office who will be able to explain
the reason for the change. |
|
|
I may not be available when you try to deliver |
| Please advise us of any special delivery
requirements i.e. phone before delivery. Due to the nature of the goods
involved, we are unable to leave goods without a signature. There may be an
additional charge for certain special arrangements. |
|
|
Do you demonstrate Application Equipment? |
| We can arrange demonstrations for items of equipment. Please contact our Sales Office or our Local Area Representative to make arrangements. |
|
|
|
What is your returns policy? |
| If goods are unused and in their original packaging we will
gladly credit or refund them. Unfortunately we are unable to do this with
special order items, unless they are faulty. |
|
|
The goods are faulty, what should I do? |
| Please contact our Sales Office who will make
arrangements for repair/replacement as quickly as possible. |
|
